Genesis chauffeur

Terms and Conditions

Genesis Chauffeur Limited
Terms and Conditions

[Terms Used]

Company” means Genesis Chauffeur Services Private Ltd T/A Genesis Chauffeurs (Co No. 14989035),  Whose registered office is at 54A Oakfield Road, London, E61LW. Primary contact details are available 24 hours a, email: info@genesischauffeur.com Phone: 0207 459 4061. “Hirer” means the individual or business that enters into an agreement with the Company for the provision of Vehicle hire services by the Company. Passenger” means a member of the public, or party of the Hirer, traveling on a service provided by the Company under the Contract. “Vehicle” means the coach, bus, or other road vehicle provided by the Company or any other public service vehicle supplier under these terms and conditions. “Contract” means the agreement made between the Company and the Hirer for the hire of a Vehicle and driver in accordance with these terms and conditions. “TfL” means Transport for London


In requesting a quote, the Hirer is required to provide full name, address, contact number, and e-mail address.The given quotation, unless otherwise stated, will be based on the provision of a driver and Vehicle only. Additional charges may apply in relation to third-party costs, or optional additional services requested by the Hirer. On request, the Company can provide a photograph of the type of Vehicle that it proposes being supplied. Any such photograph is illustrative only and may depict a different make/model of vehicle with a different livery and appearance to that which will be actually supplied for the booking. Where any potential Passenger has any additional requirements, including without limitation, the use of a wheelchair or other mobility aids, Hirers are advised to discuss their requirements with the Company at the time of requesting a quotation. The issue of a quotation does not guarantee the availability of a Vehicle and is not confirmation of a booking.

[Deposits and Confirmation of Booking]

These terms and conditions apply to the hire of a Vehicle and the services of a driver from the Company by the Hirer, To confirm a booking, the Company will issue an invoice, and the Hirer must pay the total cost of the hire. The Contract is formed when the Company issues written confirmation of receipt upon receiving the full payment. No booking has been confirmed until this time. The Hirer accepts these terms and conditions in full by making such payment, to the exclusion of all other contractual terms, and does so on behalf of itself and its party of Passengers. The hire start and finish times plus the purpose of the booking will be agreed in writing prior to the hire date, as will the locations to be visited, and these will form part of the Contract. Failure to notify the Company correctly of the nature and/or purpose of the hire will be construed as a breach of the Contract and at the Company’s absolute discretion may lead to termination of the booking without compensation or refund.

[Changes to Bookings]

Where the Hirer wishes to make any changes to the booking details, the Company reserves the right to assess these, and any changes must be agreed in writing, and may alter the final price, and affect the availability of any particular Vehicle. All amendments and variations of any quotation or booking must be agreed in writing by the Company. The Hirer must let the Company have the final details of their requirements in respect of the services to be provided by the Company as soon as possible. No amendment to the booking details can be agreed with the Driver and the Driver does not have the authority to bind the Company in any way.


Prices quoted are exclusive of VAT. Payment in full for each hire of a Vehicle must be made in advance of the date of hire in cleared funds. If paying by bank transfer, the Hirer must use the booking reference as the payment reference, if this is not done it may delay the allocation of the payment and delay the Company’s ability to secure the booking. Any queries in relation to Company invoices must be raised within 7 days of the date of issue otherwise they will be deemed to have been accepted in full. If any outstanding monies or additional charges become due, the Company reserves the right to collect the monies due from the original credit/debit card used by or for the Hirer at any time.

[Additional Charges and Surcharges]

Unless it has been agreed otherwise, the hire price will not include tickets, admission charges, ferries, road tolls, or parking. However, the Company may make these arrangements, on request, on the Hirer’s behalf and would do so acting as an agent for the Hirer. This means that any terms and conditions applicable to that transaction by that supplier (i.e. those relating to payment, cancellation, refunds, etc.) would be as binding on the Hirer as if they had made these arrangements directly. The Company will not enter into any arrangement on the Hirer’s behalf until payment from the Hirer to the Company has been made. In the event of any cancellation or amendment to any additional items of service provision, the refund of such elements will be made by the Company on a pass-through basis subject to the cancellation and refund policies of the respective third-party suppliers. If it is necessary to accommodate the Driver, these costs will be borne by the Hirer and will be paid in advance of the journey’s commencement. Where Driver’s accommodation is arranged by the Hirer, it must be a single occupancy room of a reasonable basic standard and should include evening meal and breakfast as appropriate. If the Hirer wishes to cancel the booking, it shall notify the Company as soon as possible, and a cancellation will be deemed effective at the time the Company acknowledges receipt of the cancellation.


If the cancellation occurs 20 days or less before the date of hire, cancellation charges will apply as follows:
The time prior to the date of hire Cancellation charge
(% of hire fee)
24 hours or more 0 % Between 12-24 hours 50 % Less than 12 hours 100 %
Where the Hirer has ordered or paid for additional cost items such as ferry crossings etc, refunds will only be made in line with the cancellation policy of the appropriate service provider of such additional cost items, and the Company accepts no liability in respect of the same.

[Lost property]

Personal property is carried at the owner’s risk. The Company will not be liable for any loss, damage, or delay resulting from the leaving of any item of personal property on our Vehicles, or elsewhere. All reasonable efforts will be made to enable Passengers to be reunited with lost property. Lost property found on a vehicle will be retained and disposed of by the holder in accordance with the Company’s lost property policy. Articles found on the Vehicle should be handed over to the driver or agent of the Company.

[Data Protection]

The Company may collect personal data in accordance with the privacy policy attached to Schedule 1. The Company does not sell your personal information to anyone. The Company will not share your personal information with any third parties unless they are providing services to us under contract or disclosure is permitted by, or required by law.